If you have a problem with an online service, sometimes filling in a web form and hoping for a response just isn’t enough. Trying to navigate through a phone tree is frustrating, and calling a customer service phone number can put you in an automated operator nightmare.
Fortunately, help is just a website away
Several websites specialize in providing you the phone numbers you need – if the company provides a phone support service at all. Facebook and Google for example don’t appear to accept consumer calls.
Contact Help http://www.contacthelp.com
Contact help provides phone numbers and short cuts to circumvent phone trees for a variety of government agencies and companies.
For example they list the following information for:
MySpace
Phone: 310-969-7400
How to reach a live person: Just press 4 when recording begins
Hours of Operation: Mon-Fri: 8am-6pm PST
Email: support@myspace.com
YouTube
Phone: 866-246-6453
How to reach a live person: Press 2 at first menu
Hours of Operation: Mon-Thurs: 7am – 7pm PT, Fri: 7am – 6pm PT
Contact Help also reports that Facebook does not allow the public to reach them via phone: (there is a number that law enforcement can use)
Phone: 650-543-4800 How to reach a live person:
Facebook does not currently offer telephone support. You can press 0 to leave a message, but not sure what that does.
Email: info@facebook.com
Get Human
http://www.gethuman.com/us/Get Human provides phone number, navigation shortcuts, and consumer comments about the experience they had with the company. This graphic shows the Get Human search results for Google – and dissatisfied customer comments.
Dial A Human
http://www.dialahuman.com/
Dial a human provides a Company listing, phone numbers and instructions for reaching real people, but it is irritating that you can’t just enter a company name and search.
If the company you need to contact doesn’t provide you the phone service you deserve, let them – and your friends, and friends of friends, and the general public – hear your frustration.
Linda
